Frequently Asked Questions

No. Levitas does not prescribe medication and does not replace your doctor. It is an independent blood monitoring and dashboard layer.

Pathology services and reviewed result reports are handled through qualified clinical partners. Levitas then stores, parses, and lays out the reviewed report inside your dashboard.

No. The dashboard is designed to improve readability and record keeping. Medication and treatment decisions should be discussed with a qualified clinician.

Levitas is for Australian adults using, considering, or already established on GLP-1 medication who want clearer blood monitoring around safety, nutrition, metabolism, and trends over time.

You do not need to bring a separate GP referral to order through Levitas. The service uses a clinical referral workflow behind the scenes. You should still involve your GP or treating clinician for medical decisions.

No. Levitas is for adults aged 18 and over.

Choose Baseline if you want a starting point, Monitor if you are already taking a GLP-1 and want focused follow-up, or Annual if you want the deeper yearly review.

Yes. Pregnancy Test and Hormone Panel are optional checkout add-ons when you want more context on the same order.

Yes. You can cancel your subscription before the next renewal from your dashboard. If you are requesting a refund after payment has been processed, please refer to our Returns Policy.

Yes. Prices are shown in Australian dollars and include GST where applicable.

Baseline is the broader first check when you are starting or need a fresh reference point. Monitor is the leaner follow-up check once you are already on a GLP-1 and want ongoing visibility.

Add-ons are intended to be ordered with a main Levitas panel so your referral, result handling, and dashboard stay clean.

Take the referral to a participating pathology collection centre. Use the collection centre page to search for nearby collection centres.

Some collection centres accept walk-ins and others may require bookings or have limited hours. Check the collection centre details before visiting.

Any preparation instructions will be shown on your referral or provided by the clinical/pathology partner. Follow the referral instructions rather than general website advice.

Take your referral and any identification requested by the collection centre. The referral email and PDF are the documents to follow.

Many results are available in 1-2 days, but timing depends on the markers ordered, the lab workflow, public holidays, and whether any tests take longer to process.

You will receive an email telling you that your results are ready. You then log in to your Levitas dashboard to view the organised result set and the reviewed PDF.

Yes. Your dashboard is designed to keep referrals and reviewed result PDFs attached to the relevant order.

The reviewed pathology report remains the clinical source of truth. Levitas highlights key markers clearly and directs you back to appropriate clinical care.

Do not wait for Levitas results if you feel unwell. Contact a qualified healthcare professional, urgent care service, or emergency services depending on the situation.

Yes. Results are delivered through a private dashboard, so you need an account and verified email to access referrals, results, billing, and subscription settings.

Levitas is designed around Australian data storage. We also use trusted service providers for payments, email, hosting, and authentication.

No. Levitas does not sell personal health data to advertisers.

You can update app-side account details in the dashboard. Referral-critical details should be checked carefully at checkout because pathology orders depend on accurate information.