Refunds depend on where the order is up to.

Levitas provides a pathology referral, dashboard, and digital results service. There is no physical product to return.

This policy explains when cancellation or refund requests may be available.

If you contact us before the pathology order has been submitted or the referral has been issued, we can usually cancel the order and refund the payment.

Contact admin@levitas.com.au as soon as possible if you entered the wrong details or ordered the wrong product.

Once the referral has been issued or the pathology order has been submitted, the service has started. At that point, orders are generally not refundable simply because you change your mind, do not attend collection, or no longer want the test.

We will still review refund requests where required by law, where there has been a duplicate charge, where we cannot supply the service within a reasonable time, or where another clear billing or processing error has occurred.

Once blood has been collected, laboratory work has started, or results have been returned, the order is generally non-refundable.

If there is an issue with a collection centre or lab process, contact us and we will help escalate it through the relevant clinical or pathology partner where possible.

Add-ons follow the same cancellation logic as the main order. If an add-on order has not been submitted, it may be refundable. If it has already been submitted or included on the referral, it is generally not refundable except where required by law.

You can manage future renewal plans from your dashboard. Cancelling future renewals stops the next scheduled monitoring order; it does not automatically refund an order that has already renewed or started.

If a renewal has processed and the next order has not yet been submitted, contact us quickly and we will review whether it can be cancelled before the referral workflow starts.

Approved refunds are returned to the original payment method where possible.

Bank and payment processor timing varies, but approved refunds commonly take 5 to 10 business days to appear after processing.

Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.

If the service has a major failure, cannot be supplied, or is not supplied within a reasonable time, you may have additional rights.

For cancellation or refund requests, contact admin@levitas.com.au with your name, order email, order date, and a short description of the issue.